You asked. We answered.

FAQ

MY HOUSE IS FLOODED! SHOULD I CALL THE INSURANCE COMPANY FIRST?

No. As a matter of fact, your insurance company would prefer you call a water damage restoration company to begin water cleanup and fix water damage as soon as possible. The faster our crews arrive, the more destruction we can prevent, which decreases restoration costs and protects your home from further house flood damage. You still want to call your insurance company to make a claim, but you should not wait for an adjuster to arrive before calling a professional company to fix water damage. We are available for emergency restoration services 24 hours a day, seven days a week. We can Usually respond to any call within a few minutes and will be out on the site shortly after.

HOW MUCH DOES IT COST?

While each restoration job is unique, our pricing is competitive and we utilize the same software pricing program as most insurance carriers. When working with your insurance company, we strive to reach an agreed-upon price for any work necessary to restore your home or business. Most of our projects are covered by Washington homeowners insurance policies, so the only out-of pocket costs insured homeowner may incur is the deductible.

HOW DOES THE WATER DAMAGE RESTORATION PROCESS WORK?

Water repair or water cleanup is a multi-phase process. The first step is to remove all standing water from flooring, wet carpet and other affected materials. Once the water is removed, dehumidifiers and other specialized equipment are used to dry the areas. This can take multiple days, depending on the amount of water and spaces involved. After the process is complete, we use moisture meters and thermal imaging cameras (when applicable) to make sure your home is thoroughly dry. Fixing water damage may also involve drywall removal, carpet cleaning, wood floor repair, odor control, air duct cleaning and mold removal.

HOW LONG DOES IT TAKE?

Full restoration consists of two major phases. The first, mitigation, consists of demolition, cleaning and drying out the structure and belongings. This phase usually takes no more than 3 – 4 days. The second phase, repairs, can range from a few days to a couple of weeks depending on the degree of damage and lead time of materials such as carpeting, cabinets, or other flooring materials. Your AdvantaClean project manager will work closely with you and your insurance company to develop a full timeline for your mitigation and repairs so that your property is back to normal as quickly as possible.

DO YOU HAVE ANY SPECIAL CERTIFICATIONS?

Absolutely! All of our crew are required to complete and successfully pass the Institute of Inspection Cleaning and Restoration Certification (IICRC) Course. This provides a specific set of standards for fixing water damage. According to the IICRC S500, water damage repair should only be done by experienced and trained technicians that will promptly and professionally fix water damage from a house flood according to IICRC standards.

CAN FLOOD DAMAGE OR WATER DAMAGE CAUSE MOLD?

Water flood damage certainly has the potential to cause mold growth. Because mold thrives in moist environments, any place that is wet (and especially humid) is a perfect place for mold to grow. If you ignore the moisture, mold can begin to grow within 24-48 hours. It’s very important to take immediate action when you experience house flood damage of any type!

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